Proactive technical support from a trusted provider you can rely on

“we take 24/7 support services a step higher by making sure that we understand our customers' business environment.”

IDGlobal's single-source technical support services can increase availability while simplifying the management of your multi-vendor hardware and software environment to help keep your systems operating at peak performance.

Technical Support for your IT Environment

Hardware and software technical support and maintenance is critical to keep your systems running. Explore the ‘What we offer’ section to see how we can be available 24x7 to support your needs for continuous system availability.

Our comprehensive portfolio of tech support, maintenance and warranty services are designed to protect your IT environment during warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty tech support coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.

IT maintenance

IT maintenance for server, storage and network devices leverage onsite and remote support to help you cut your costs and boost performance IT support solutions. Simplify support with single-source, integrated services for IDGlobal and third-party hardware and software solutions that were purchased through IDGlobal. We simplify support for multivendor environments, with comprehensive, integrated services.

Software support services

Software support services, either onsite or remote, can prevent outages, accelerate issue resolution and meet service level requirements.

Remote Support

IDGlobal provides remote support for private consumers and businesses alike. With our ability to connect to your equipment remotely there is no traveling required, eliminating damaging emissions, saving valuable and limited resources. Remote access allows us to repair or advise you of your equipment status. Does remote support have benefits for you? Absolutely.

With this unique type of support we offer, there is no need to disconnect and transport your fragile equipment to a service center. Neither does a technician have to drive to your location for every repair or new peripheral install. Not only does this reduce down time for you but it also gives you the peace of mind knowing that you will have immediate response from us to get your network repaired. Not all equipment or software can be repaired remotely, but imagine if over three quarters could be! Bottom line, it can save you money.

We uses remote software to connect to your devices to troubleshoot and resolve issues.

IT Field Services

IDGlobal is a full service IT support company that also can provide National coverage for on site support as needed.

We specialize in clients that need on site support for day-to-day operations, installations, or special projects. We can provide localized support or provide widespread coverage, depending on your needs. We can work with your to complete work on a scalable level, efficiently and consistently.

Our field services encompasses our IT Support operations when having a tech in the field is vital. We understand that sometimes being in person and hands on is a irreplaceable and valuable commodity.
Some common Field Service Support we offer:
✔Setup & Install Computer/Network Accessories
✔Server Installation & Configuration
✔Server Migration
✔Desktop and Laptop Support
✔Desktop Application Software
✔Printers and Peripherals
✔Setup/Troubleshooting
✔Access Points/Wireless
✔Network Setup and Configuration
✔Break/Fix Support
✔Virus Removal

Setup & Installation

IDGlobal works with you through all stages of setup to ensure your IT equipment is optimally configured. Support ranging from workstations to servers and routers to VPN access.

We provide managed services for the following technologies:
✔Microsoft Windows Server Family
✔Microsoft Exchange Server
✔Microsoft Active Directory Domain Environment Setup
✔Microsoft Small Business Server
✔Setup & Install
✔Microsoft DNS/ DHCP Server Installation & Configuration
✔Group Policy Configuration
✔Server Migration
✔Google Apps
✔Desktop and Laptop
✔Desktop Application Software
✔Printers and Peripherals